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Common Technical errors during exams

Proctorio

Written by IOB
Updated today

"LTI tool missing"

Make sure the Proctiro app is installed on your browser It can also appear on a slow or unstable connection. If it continues, try the following steps:
Reload or refresh the page.
Clear your browser cache and restart your browser.
If possible, try testing in a different supported browser.
If possible, try testing on a different device or network.
Contact your exam administrator if the issue persists

Keep getting a fail on the Proctiro system test

Make sure your microphone and camera are on and viewable by Proctiro

Access Code or Password Required

There is no password set on this system it’s likely the result of a browser, device, or setup issue. Reinstall the extention

macOS – Default Browser Privacy Settings

On macOS, privacy controls in the default web browser may prevent access to the camera and microphone. Please review your browser’s privacy and security settings and ensure that camera and audio permissions are enabled and allowed for the Proctorio extension.

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